Delivery

    • Free delivery for orders over $50 (after discounts).
    • $12.95 delivery fee for orders under $50 (after discounts).
    • Standard shipping fee for specialty items (cushion inserts, quilts, etc.) starting at $12.95.
    • Estimated delivery time (subject to change due to local or seasonal holidays):
      • VIC & NSW: 1-4 business days
      • TAS, SA & QLD: 4-6 business days
      • WA & NT: 6-9 business days
    • International delivery available for select countries and products only.

     

     

     

    Delivery:

    Free Delivery for orders*(conditions apply) Over $50 (after discounts).

    * There is a set $12.95 delivery fee for orders under $50 (After Discounts).

    *Standard Postage charge applies for Specialty item(s) like cushion inserts, quilts, under-blankets, pillows, comforter sets and such starting from $12.95

    Australia post quote the following time frames, (1-4) days for VIC & NSW, (4-6) days for TAS, SA & QLD, (6-9) days for WA & NT in normal circumstances. In current pandemic environment Australia Post is taking longer to deliver the mail.

    International Delivery is available for selected countries for selected products only.

     

    Returns

    Our Returns policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping paid to send the parcel and return shipping will be deducted from your refund.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Once we receive the return parcel, we will inspect it and process the return within 10 Days. You will be informed about what actions are going to be taken and we will follow through.

    A restocking Fee of 5% apply to all returns.

    Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Quilts, Mattress Toppers, Mattress Protectors, Pillow Protectors, Pillows
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Products with obvious signs of use
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 15 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at meher@linenhabit.com.au

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meher@linenhabit.com.au

    No Exchange or Returns on 'Linen Grab Bag'

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should consider using a trackable shipping service or purchasing shipping insurance.